Learning how to manage conflcit intentioanlly is something every leader needs to do. There will be times when conflict will happen it is inevitable. How you deal with it when it does makes a difference to how your team feel working for you. This is helpful for managing confrontationla guests as well as team members.
Included in this course; Three Video's with audio and text Downloadable workbook A conflict management style assesement to determine your dominant style A conflict management conversation formula that works every time Scripts to manage team conflict Life time access to this course Access to the Hospitalityu community page